21 February 2018
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Agenda
Minutes – 21 February 2018
4. Chairman’s Update (oral report)
5. Finance*
2019 PCF Budget
2017 Unit Costs
December 2017 Management Accounts
January 2018 Management Accounts
CRM Update
6. Q4 2017 Operational Performance: Oct to Dec 2017
Q4 2017 Operational Performance: Oct to Dec 2017
Q4 2017 Operational Performance: Oct to Dec 2017 (Appendix 1)
Q4 2017 Operational Performance: Oct to Dec 2017 (Appendix 2)*
Q4 2017 Operational Performance: Oct to Dec 2017 (Appendix 3)
Q4 2017 Operational Performance: Oct to Dec 2017 (Appendix 4)*
Q4 2017 Operational Performance: Oct to Dec 2017 (Appendix 5)
Q4 2017 Operational Performance: Oct to Dec 2017 (Appendix 6)
7. Interim Marketing Update*
8. CMA Consultation Outcomes*
9. 2017 CILEx Education Directorate Annual Report*
10. Education standards review update (oral update)
11. Q4 Risk Review*
12. Compensation Scheme: Implementation of changes*
13. 2017 Review of complaints and compliments
2017 Review of complaints and compliments
2017 Review of complaint and compliments (Appendix 1)
2017 Review of complaint and compliments (Appendix 2)
2017 Review of complaint and compliments (Appendix 3)
14. 2017 Board self-evaluation and annual review of standing orders
15. Board Forward Plan 2018
16. CEO Report
*Papers excluded from publication under the Board’s Governance Transparency Policy.
