From the annual reviews we have carried out, the following are some of the areas that members have needed guidance with. In all instances they are information that a consumer should know about the firm and the services being offered:
Working outside of competance, including carrying out reserved or regulated activities
Details of individual status and regulation
Complaints handling procedures
Money Laundering Regulations
Website and social media
Companies House requirements
General Data Protection
Client Care Letters not sufficiently detailed about service and price
You should refer to the Risk section of this website where resources can support you in addressing some of these issues.
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