WBL Competency 3: Client Relations
To meet this Outcome you will need to show that you can evaluate risks, costs and benefits of alternative courses of action for a client/service user.
In your logbook sheets you should identify why and which alternative courses of action were appropriate to put to your client/service user including the evaluated risks, costs and benefits of each.
You should attach supporting evidence that shows you identified and evaluated the alternative courses of action available to your client/service user (e.g. the letter to your client).
PROVIDE TWO EXAMPLES
Examples may come from different types of legal work as shown by following the link below:
Could you use your evidence for these Outcomes too?
Remember to read the guidance for each outcome to ensure you fully meet the criteria
As your communication will cover alternative courses of action that you evaluate for your client/service user in terms of risks, costs and benefits, you could possibly use this evidence towards meeting the following Outcome:
Outcome 2.3 Address all issues in communication
If when putting alternative courses of action to your client/service user you sought their instructions and then checked with them that the instructions you took were correct, you could possibly use the evidence towards meeting the following Outcome:
Outcome 3.2 Take accurate instructions relating to a legal matter from clients or service users
