WBL Competency 3: Client Relations
To meet this Outcome you will need to show that you can manage a client/service user’s expectations.
In your logbook sheets you should explain what the client/service user’s expectation was and how you managed that expectation by taking reasonable steps (NB: advising a client/service user why you are unable to meet a client/service user’s timescale may meet the outcome, but examples of progressing a case quickly at the request of your client/service user will not meet this outcome).
You should attach supporting evidence that shows you managed the client/service user’s expectations.
PROVIDE TWO EXAMPLES
Examples may come from different types of legal work as shown by following the links below:
Could you use your evidence for these Outcomes too?
Remember to read the guidance for each outcome to ensure you fully meet the criteria
If you used suitable language tailored to your client/service user in your reply, you could possibly use this evidence towards meeting the following Outcome:
Outcome 2.2 Use suitable language in communication
If you addressed a number of issues in your response to your client/service user when you managed their expectation, you could possibly use the evidence towards meeting the following Outcome:
Outcome 2.3 Address all issues in communication
